Overview

The five-day practical and interactive program hosted by Banco Central do Brasil (BCB) has been developed exclusively to enable AFI members and guest delegations to exchange knowledge on financial inclusion with a strong focus on agent banking, financial services consumer protection and financial education.

This program will examine the following crucial key learning points:

• The role and importance of agent banking in Brazil;
• The specific rules and regulations that can significantly impact the growth of agent banking;
• Supervising agent banking in Brazil:
• Tips and lessons learned;
• Challenges related to agent banking in Brazil;
• Citizen assistance (‘complaints-handling’) and financial services consumer protection; and
• The impact of financial education in enhancing financial inclusion in Brazil.

Who should attend?

Representatives from AFI member institutions can apply for this program. This program is useful for both policymakers and regulators who are looking at access to financial education, and especially for those interested in setting policies, regulating and/or supervising agent banking. AFI strongly encourages decision makers at a director level to participate.

Key benefits for attending

• Foster collaboration among AFI members in order to learn from the policymaking experiences of others and share their knowledge of financial inclusion policies that have delivered tangible results;
• Gain knowledge from a successful regulatory body with proven results and experience;
• Identify the lessons learned in providing a framework for financial inclusion in Brazil;
• One-on-one meeting with specialists on specific financial inclusion topics; and
• Copies of laws, guidelines, regulations, and supervision best practices in overseeing agent banking networks.