AFI is organizing the first 2020 Consumer Empowerment and Market Conduct Working Group (CEMC WG) Webinar on “Customer Centric Approach and Behavioral Insights for Consumer Protection”.

Policymakers and regulators face the challenge of increasing the level of engagement with financial services while at the same time ensuring consumer protection. This webinar session will look into how to design consumer protection strategies which take into account the behaviors of consumers.

Technical Experts:
1. Ms. Isabelle Barrès, Vice President and Campaign Director, Smart Campaign, Center for Financial Inclusion at Accion
2. Mr. Eric Noggle, Senior Research Director, Center for Financial Inclusion at Accion

To accommodate the various time zones, the Webinar will be held at two times:

Webinar Time Zone A: Wednesday 1st April: 2:00 (UTC) 

Webinar Time Zone B: Wednesday 1st April: 14:00 (UTC) 

Should you have any questions regarding this webinar or how to participate, please contact cemcwg@afi-global.org. We look forward to welcoming you virtually.