27 January 2010: AFI launches its “Policy Note Series”, with the first note focusing on the issue of consumer protection.

AFI’s series of policy notes are made specifically for policymakers and focus on the key policy solutions that have been proven to promote financial inclusion in developing countries. Drawing on existing research, they define the policy solution, identify the critical issues for decision-makers and give practical examples from developing countries. The notes also identify policy champions who are at the forefront of implementation, and give an overview of relevant reading material.

Entitled Consumer Protection: Leveling the playing field in financial inclusion, the consumer protection note explores key challenges faced by regulators in addressing this critical issue such as establishing regulation and supervision, defining the role of the financial services industry, making room for consumer input, and promoting financial education. The note draws on examples and lessons learned from developing countries including Malaysia, Mexico, Peru, the Philippines and South Africa.