Bank Negara Malaysia has organized a Microfinance Policymakers’ Forum, held in Kuala Lumpur on 2-3 December 2009. Policymakers from 17 Asian countries participated in the two-day workshop, which was supported by CGAP and AFI. The Forum focused on how financial inclusion can be scaled up through the use of branchless banking, which involves moving beyond conventional bank branches using information and communications technologies and non-bank retail agents. Key themes covered at the workshop include recent developments in institutional structures as well as regulatory and supervisory requirements to support the effective adoption and implementation for branchless banking.