Given the importance of government payments in Jordan’s digitalization journey and JoPACC’s close collaboration with the government to provide a solid and advanced digital payment infrastructure, JoPACC conducted this research project to analyze the stage of digitalization of Jordan’s government payments, as well as the progress made and challenges encountered.

This analysis endeavors to answer the research question: How can the digitalization of the Jordanian government’s payments lead to sustainable financial inclusion in Jordan, which empowers marginalized segments? The findings will inform the development of policy recommendations for the government to assist it in setting realistic plans to overcome challenges and accelerate digitalization efforts, with the ultimate goal of improving livelihoods in the country.