A proper functioning agent network is critical for the overall growth, performance, and sustainability of any Digital Financial Services (DFS) ecosystem.

It is critical to ensure that agent networks are properly set up, well-managed, effectively regulated, and supervised in a prudent manner to ensure that the customers they serve, receive suitable high-quality products and services, and are protected against any malpractices.

This regional policy framework for Africa highlights key aspects that should be considered by the regulators and DFS providers to ensure that agent networks are ably managed and do not create undue risk to the consumers of financial services or compromise financial integrity, and create any disruptions in the DFS ecosystem.