This special report, prepared by the Alliance for Financial Inclusion (AFI) provides an overview of Alternative Dispute Resolution (ADR) systems for resolving disputes between financial services firms and their customers in AFI member jurisdictions. Highlights of this report include:
- an overview of ADR access and processes
- common features of an 'ideal' ADR scheme
- detailed case studies for three AFI member countries
Download this report now to gain more insights into ADR.