19 July 2021

Digital Financial Literacy Toolkit

The rapid growth of digital financial services (DFS) brings unique opportunities to advance the financial inclusion of previously excluded and underserved groups.

However, this fast-paced growth comes with drawbacks in the form of challenges, such as overall low financial education and literacy, and limited awareness of DFS products. Addressing these barriers from the consumer perspective is crucial to drive the adoption and safe usage of DFS.

This toolkit, complementary to the guideline note, aims to provide practical guidance to AFI members and policymakers on formulating and implementing DFL strategies and interventions.


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