20 December 2022

Policy Recommendations on the Effective Redress Mechanisms in AFI Member Countries

A robust help and redress mechanism enables consumers of financial service providers to be informed of procedures for handling complaints that are handled fairly and quickly.

This guideline note provides a wide range of best practices from AFI member institutions in the development, implementation, and monitoring of help and redress mechanisms.

A complementary summary of the report is available here.


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