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Financial Inclusion Data
Working Group (FIDWG)

Financial Inclusion Data
Working Group (FIDWG)

A platform dedicated to promoting and sharing practical knowledge and recommendations on financial inclusion measurements including core set indicators, measurement methodologies, policy models and other good practices by AFI member institutions.

FIDWG aims to develop a common framework for measuring financial inclusion and sharing lessons learned on topics such as target setting, quantitative and qualitative measurement methodologies, and data analysis and reporting to better inform policy-making and changes in regulation.

Members promote the adoption of a framework within the AFI network at the international level.

View the FinNeeds toolkit, a measurement framework by insight2impact. This toolkit outlines the FinNeeds indicators to track, and discusses the data sources and measurement approaches relevant for each element, as well as how to analyze the data for policy-ready insights.

61
Member
Institutions
59
Countries
86
Policy
Changes
21
Knowledge
Products

CHAIR

Alex Ochan, Bank of Uganda

CO-CHAIR

Akata Taito, Reserve Bank of Fiji

CO-CHAIR

Settor Amediku, Bank of Ghana

  • Develop a common framework for FID WG members to measure financial inclusion, including indicators and methodologies;
  • Promote the adoption of the framework at the international level
  • Share lessons learned about target setting, survey methodologies, data analysis and using data to inform policymaking.
  • Sex-Disaggregated Data Subgroup:
    Guideline Note on Sex-Disaggregated Data to collect financial inclusion sexdisaggregated data from the financial service providers (supply-side).
  • Monitoring and Evaluation Subgroup (jointly with FISPLG):
    Toolkit on Monitoring and Evaluation Framework to guide the NFIS implementation.
  • Inclusive Green Finance Subgroup:
    Special Report on Inclusive Green Finance: Demand-Side Indicators
  • RegTech Taskforce (jointly with DFS WG and GSP WG)
    Special Report on RegTech for Financial Inclusion.
    2019

  • Special Report: A client needs-centered approach to financial inclusion measurement
  • AFI Core Set Policy Model
  • Guideline Note 33: Digital Financial Services Indicators

    • 2017

  • Guideline Note 26: Sex-Disaggregated Data Toolkit
  • Guideline Note 25: Leveraging Sex-Disaggregated Data

    • 2016

  • Guideline Note 24: Financial Inclusion Data Tracking and Measurement – GIS Mapping to Inform Policymaking
  • Guideline Note 22: Indicators of the Quality Dimension of Financial Inclusion
  • Guideline Note 18: An Index to Measure the Progress of Financial Inclusion

    • 2015

  • Guideline Note 16: SME Financial Inclusion Indicators Base Set

    • 2014

  • The Use of Financial Inclusion Data: Country Case Study of the Philippines
  • The Use of Financial Inclusion Data: Country Case Study of Bangladesh
  • The Use of Financial Inclusion Data: Country Case Study of Burundi
  • The Use of Financial Inclusion Data: Country Case Study of Mexico
  • The Use of Financial Inclusion Data: Country Case Study of Peru
  • The Use of Financial Inclusion Data: Country Case Study of South Africa

    • 2013

  • Guideline Note 11: MFS Indicators for Measuring Access and Usage
  • Guideline Note 10: Financial Inclusion Data Tracking and Measurement: emand-Side Surveys to Inform Policymaking
  • Guideline Note 04: Measuring Financial Inclusion: Core Set of Financial Inclusion Indicators

    • 2011

  • Measuring Financial Inclusion: Core Indicators for Financial Inclusion
  • Case Study: Measuring financial inclusion in Mexico: CNBV’s approach to obtaining better data for decision-makers

    • 2010

  • Policy Paper: Financial inclusion measurement for regulators: Survey design and implementation
  • Banque Centrale de Mauritanie
    Demand-side survey
  • Centrale Bank van Suriname
    Demand-side survey
  • Banco Central Timor Leste
    Design of financial inclusion demand-side survey
  • SUGEF Costa Rica
    Financial Inclusion demand-side survey review
  • Ministère de l’Economie et des finances du Sénégal
    Demand-side survey of the financial inclusion situation in Senegal
  • Bank of Uganda
    Demand-side survey methodology and findings 2017 Finscope report
  • Banco Central de Reserva de El Salvador
    Demand-side financial inclusion survey
  • Bank of Ghana
    Data Framework for Guidelines on E-money Issuers
  • Central Bank of Egypt
    Financial Inclusion Measurement Framework
  • Bank of Thailand of Thai Households
  • Central Bank of Kenya
    Kenya 2013 FINSCOPE report
  • Bank of Tanzania
    Tanzania 2013 FINSCOPE report
  • Bangko Sentral ng Pilipinas
    National demand-side survey questionnaire
  • Bank of Uganda
    Demand-side survey methodology and findings and the Uganda 2013 FinScope report
  • Banque de la République du Burundi
    Demand-side financial inclusion survey
  • Banco Central do Brasil
    National financial inclusion report
  • CNBV Mexico
    Second national financial inclusion report
  • Bank of Zambia
    Topline findings of the FinScope Zambia 2009 survey
  • Banco Central de Reserva de El Salvador
  • Banco Central de São Tomé e Príncipe
  • Banco Central del Paraguay
  • Banco de Moçambique
  • Banco Nacional de Angola
  • Bangko Sentral ng Pilipinas
  • Bangladesh Bank
  • Bank Al-Maghrib
  • Bank Negara Malaysia
  • Bank of Ghana
  • Bank of Namibia
  • Bank of Papua New Guinea
  • Bank of Sierra Leone
  • Bank of Tanzania
  • Bank of Thailand
  • Bank of Uganda
  • Bank of Zambia
  • Banque Centrale de la Republique
    de Guinée
  • Banque Centrale de Mauritanie
  • Banque Centrale de Tunisie
  • Banque Centrale des Etats de l’Afrique
    de l’Ouest (BCEAO)
  • Banque Centrale du Congo
  • Banque de la République du Burundi
  • Central Bank of Armenia
  • Central Bank of Egypt
  • Central Bank of Jordan
  • Central Bank of Kenya
  • Central Bank of Liberia
  • Central Bank of Nigeria
  • Central Bank of Samoa
  • Central Bank of Solomon Islands
  • Central Bank of Sri Lanka
  • Central Bank of the Bahamas
  • Central Bank of The Gambia
  • Central Bank of the Republic of
    Uzbekistan
  • Central Bank of the Russian Federation
  • Centrale Bank van Suriname
  • Comisión Nacional Bancaria y de Valores
    de México (CNBV)
  • Da Afghanistan Bank
  • Direction Générale du Trésor, Ministère
    de l’Economie et des Finances,
    Madagascar
  • Financial Regulatory Commission of
    Mongolia
  • Maldives Monetary Authority
  • Ministère de l’Économie et des Finances
    de la Côte d’Ivoire
  • Ministère de l’Economie, des Finances
    et du Budget du Sénégal
  • Ministry of Finance – Eswatini
  • Ministry of Finance Ghana
  • Ministry of Finance Zambia
  • National Bank of Cambodia
  • National Bank of Rwanda
  • National Bank of Tajikistan
  • National Bank of the Republic of Belarus
  • National Reserve Bank of Tonga
  • Nepal Rastra Bank
  • Palestine Monetary Authority
  • Reserve Bank of Fiji
  • Reserve Bank of Malawi
  • Reserve Bank of Vanuatu
  • Reserve Bank of Zimbabwe
  • Royal Monetary Authority of Bhutan
  • Superintendencia de la Economía Popular
    y Solidaria de Ecuador
  • Superintendencia General de Entidades
    Financieras de Costa Rica (SUGEF)

Webinars

In this webinar, the speakers are highlighting key steps in designing and developing a demand-side survey: how to identify the key objectives, streamline the indicators/questions to be defined and included in questionnaires, the validation of the structure and language of the instruments, and how should the end-resulted be used for analysis and effective policy decision-making.
Financial inclusion demand-side data and specifically face-to-face demand-side surveys are considered one of the key tools to measure access, usage, and quality of services from a user’s perspective. These tools are flexible instruments that allow to measure specific characteristics, perceptions, and preferences from the financial services and products (FSP) user’s perspective.
They can capture critical information from partially and unserved markets. More recently, additional policy needs have been identified to be measured by these instruments: access, usage, quality of services, but also Micro and SME finance aspects, individual financial needs, the gender angle of financial inclusion, resilience and adaptation processes in climate emergency responses, and additional nuances linked to digital financial services and financial technology.

- Read More

In this webinar, the speakers are highlighting the main objectives, characteristics, advantages, and limitations of demand-side surveys. The webinar explained how policymakers can use surveys to inform their policies while taking advantage of other measurement tools. The tools are both from the supply and the demand side and complement the overview of the financial inclusion landscape for timely decision-making.
Financial inclusion demand-side data and specifically face-to-face demand-side surveys are considered one of the key tools to measure access, usage, and quality of services from a user’s perspective. These tools are flexible instruments that allow measuring specific characteristics, perceptions, and preferences from the financial services and products (FSP) user’s perspective. They can capture critical information from partially and unserved markets. More recently, additional policy needs have been identified to be measured by these instruments: access, usage, quality of services, but also Micro and SME finance aspects, individual financial needs, the gender angle of financial inclusion, resilience and adaptation processes in climate emergency responses, and additional nuances linked to digital financial services and financial technology.

- Read More
March 31, 2021
Working group members celebrated for a year of triumphs
March 31, 2021
Working group members celebrated for a year of triumphs
While the COVID-19 pandemic has prevented us from meeting in person over the past 12 months, it also catapulted financial inclusion into the global consciousness for offering one of the few immediate critical solutions as a response to the crisis, as well as towards achieving a m
- Read More
March 18, 2021
How to implement a national financial inclusion strategy
March 18, 2021
How to implement a national financial inclusion strategy
For over a decade, AFI members have propagated a holistic and collaborative mitigation approach to financial inclusion through national strategies that house roadmaps of actions agreed and d
- Read More
March 16, 2021
Reserve Bank of Vanuatu co-hosts AFI FIDWG & SMEFWG joint working group meeting
March 16, 2021
Reserve Bank of Vanuatu co-hosts AFI FIDWG & SMEFWG joint working group meeting
Reserve Bank of Vanuatu (RBV) and the Alliance for Financial Inclusion (AFI) co-hosted the 23rd Financial Inclusion Data Working Group (FIDWG) Virtual Meeting and the 16th SME Finance Working Group (SMEFWG) Virtual Meeting on 16-17 March 2021.
- Read More
March 5, 2021
Inclusive Green Finance: Optimizing demand-side data in policymaking
March 5, 2021
Inclusive Green Finance: Optimizing demand-side data in policymaking
The increasing frequency and severity of extreme weather events are making a significant impact on livelihoods, natural resources and ultimately on the financial system, with the world’s m
- Read More
March 3, 2021
AFI’s “agility, flexibility & focus” to guide working groups in 2021
March 3, 2021
AFI’s “agility, flexibility & focus” to guide working groups in 2021
Leaders from AFI’s seven working groups convened virtually on 2 March to discuss last year’s achievements and lessons learnt, planned activities for 2021 and to provide strategy updates.
- Read More
November 20, 2020
Sex-disaggregated data narrows the financial inclusion gender gap
November 20, 2020
Sex-disaggregated data narrows the financial inclusion gender gap
By Dr. Settor Amediku (Co-Chair of FIDWG & Director of Payment Systems, Bank of Ghana) and Taty Azman (Policy Analyst, Policy Program and Regional Initiative, AFI)
- Read More
September 9, 2020
Seven working groups hold first virtual convergence
September 9, 2020
Seven working groups hold first virtual convergence
Seven working groups gathered to showcase their progress and achievements over the past year, as the results of AFI’s annual member needs assessment showed that satisfaction with the organization had continued to rise year-on-year.
- Read More
September 4, 2020
FIDWG: 10 years of data to improve policy & regulation
September 4, 2020
FIDWG: 10 years of data to improve policy & regulation
September 4th, 2020 By Taty Azman, Policy Analyst and Luis Trevino, Senior Policy Manager, AFI AFI’s Financial Inclusion Data Working Group (FIDWG) has forged the
- Read More
September 3, 2020
Celebrating 10 years of working groups
September 3, 2020
Celebrating 10 years of working groups
September 3rd, 2020 By Maya Taylor, Web Content Writer, AFI Communications  Congratulations to AFI’s pioneering working groups on turning 10 this year! Digital
- Read More
September 4, 2019
Using customer-centric data for smarter financial inclusion policies
September 4, 2019
Using customer-centric data for smarter financial inclusion policies
How can we use financial inclusion data on customers more effectively to bring smart policies to life? insight2impact has been working with AFI’s financial inclusion data (FID) working gro
- Read More
Newsroom
Working Groups and Regional Initiatives Report 2020

Despite the global pandemic, AFI network members were swift to implement policy responses and leverage the peer learning and knowledge sharing platforms offered
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Demand-side Approach to Inclusive Green Finance Data Collection

This report proposes a first approach to collecting IGF related data from the demand-side, which is necessary to assess the needs of vulnerable populations, pot
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National Financial Inclusion Strategy Monitoring and Evaluation Toolkit

This toolkit provides practical guidance in systematically and efficiently monitoring and evaluating progress and results of NFIS interventions aimed at promoti
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Guideline Note on Sex-Disaggregated Data Report Templates

The objective of this Guideline Note is to provide guidance to regulated financial institutions - licensed and regulated by the central bank or by any other fin
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Financial Inclusion Data (FID) Working Group Factsheet

The Financial Inclusion Data (FID) Working Group leads discussions and knowledge-sharing activities on the measurement of financial inclusion. Download the fact
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2019 Working Groups and Regional Initiatives Report

This year saw the expansion of the number of Working Groups from six to seven through the addition of the Inclusive Green Finance Working Group (IGF), which lev
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The AFI Core Set Policy Model

The objective of this policy model is to encourage institutions new to financial inclusion data collection to use the AFI Core Set and the array of AFI knowledg
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A client needs-centred approach to financial inclusion measurement

The case study highlights the main findings from two years of piloting in different jurisdictions of FID working group member institutions, including Kenya, Mex
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2017 Working Group and Regional Initiatives Report

This report covers the Working Groups and Regional Initiatives’ objectives, meetings, member institutions, subgroup activities and deliverables.
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Guideline Note 26: Sex-Disaggregated Data Toolkit

This AFI’s Financial Inclusion Data (FID) Working Group Guideline Note outlines steps to using supply and demand side sex-disaggregated data to close the fina
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Guideline Note 25: Leveraging Sex-Disaggregated Data

Sex-disaggregated data is essential to achieve financial inclusion for women as individuals and SME owners.
Read more
Guideline Note 24: GIS Mapping to Inform Policymaking

Read more
Guideline Note 22: Indicators of the Quality Dimension of Financial Inclusion

Read more
Guideline Note 18: An Index to Measure the Progress of Financial Inclusion

This guideline note on AFI's financial inclusion index was developed by the Financial Inclusion Data Working Group (FIDWG) for AFI members to track the progress
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The Use of Financial Inclusion Data: Country Case Study of South Africa

Prepared by: The National Treasury of the Republic of South Africa and the Alliance for Financial Inclusion (AFI) Financial Inclusion Data Working Group (FIDWG)
Read more
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